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RETURNS

30-day return policy

Eligible items may be returned within 30 calendar days after the carrier marks the order delivered. Contact us within that period and include your order number and reason for the return. After return instructions are issued, ship the item within 14 calendar days.

Eligible condition

• Items must be unused, unworn, unwashed and unaltered.
• Original tags, seals, accessories and packaging must be included.
• Beauty, skincare and personal-care products must be unopened, unused and have their original safety seal intact.
• Clothing must be free of stains, fragrance, makeup, deodorant, hair and wear.
• Items must have been purchased directly from Beauty Vizion.

Items that cannot be returned

• Opened or used cosmetics, skincare and personal-care products, except when defective or incorrect.
• Intimate apparel, pierced earrings and other hygiene-sensitive products once opened or tried on.
• Gift cards, personalized items and products marked “Final Sale.”
• Clearance merchandise identified as final sale before purchase.
• Items damaged through misuse, improper care or ordinary wear.

These exclusions do not limit any rights that apply to merchandise that is defective, damaged when received or materially different from its description.

Return shipping

For preference-based returns—such as fit, color or change of mind—the customer is responsible for return shipping. Original shipping charges are not refundable. If Beauty Vizion sent the wrong item or the item arrived damaged or defective, we will provide a reasonable replacement or refund and cover authorized return shipping when a return is required.

Do not send items without return instructions. Unauthorized returns may be delayed or returned to the sender.

EXCHANGES

Size, color and product exchanges

Eligible items may be exchanged within the same 30-day period when the requested replacement is available. Exchanges must meet the return-condition rules above.

• For a different size or color of the same item, contact support before returning it.
• If the replacement costs more, the price difference must be paid before shipment.
• If it costs less, the difference will be refunded to the original payment method.
• If inventory is unavailable, we may issue a refund or ask you to place a new order.

Beauty and hygiene-sensitive products cannot be exchanged after opening unless they were damaged, defective or incorrect.

REFUNDS

How refunds are handled

Returned items are inspected after delivery. We generally complete inspection within five business days. When a return is approved, Beauty Vizion will initiate the refund to the original payment method within seven business days. Your bank or card issuer may require additional time to post it.

• Refunds include the eligible item price and applicable tax.
• Original shipping charges are not refunded unless the entire order was incorrect, damaged or defective.
• Return-label costs may be deducted from preference-based refunds when Beauty Vizion provides the label.
• Discounts are allocated across eligible items; refunds will not exceed the amount actually paid for the returned item.
• Gift-card purchases are refunded to the applicable gift card.
• Loyalty points earned from refunded items will be reversed. Points redeemed on an approved return will be restored when reasonably possible.

If an item is returned used, incomplete or outside the policy, the refund may be denied. We will explain the decision using the contact information associated with the order.

ORDER PROBLEMS

Damaged, defective, missing or incorrect items

Contact us as soon as possible—preferably within seven calendar days after delivery—with the order number, a description of the issue and clear photos of the item, packaging and shipping label when relevant. Keep all packaging until the claim is resolved.

After review, we may provide a replacement, refund or other appropriate resolution. For safety concerns involving a cosmetic or personal-care product, stop using the product and contact us promptly. Serious reactions should be addressed with a qualified medical professional.

If tracking shows “delivered” but the package is missing, check nearby delivery areas, household members and the carrier first. Contact us within seven days if it is still missing so we can review the shipment and available carrier options.

CANCELLATIONS

Changes before fulfillment

Cancellation or address-change requests are not guaranteed. Contact us immediately after ordering. Once an order enters fulfillment or ships, it cannot be canceled and the regular return policy applies. If Beauty Vizion cancels an unavailable or unfulfillable item, the related charge will be refunded.

Beauty Vizion may cancel or limit orders involving suspected fraud, pricing errors, unauthorized resale, inventory problems or violations of these policies. Any captured payment for a canceled item will be refunded.

SHIPPING & DELIVERY

Delivery expectations

Processing and delivery dates shown at checkout are estimates unless expressly stated otherwise. Customers are responsible for providing a complete, accurate and deliverable address. Orders returned because of an incorrect address, refusal or repeated delivery failure may require additional shipping payment before reshipment.

Risk of loss is handled according to applicable law and the carrier arrangement. Beauty Vizion will not require customers to wait indefinitely for merchandise that was never delivered. Contact support if an order misses its stated delivery window.

International orders, when offered, may be subject to duties, taxes, customs review and carrier charges disclosed at checkout or imposed by the destination country.

DEALS & REWARDS

Promotions, clearance and loyalty points

• Deals apply only during the stated period and while supplies last.
• Promotional codes cannot be combined unless expressly allowed.
• Discounts are not retroactive to earlier purchases.
• Clearance items are final sale only when clearly marked before checkout.
• Only signed-in customer accounts earn loyalty points on eligible purchases.
• Points have no cash value, cannot be transferred and may be adjusted for refunds, cancellations, abuse or errors.

Beauty Vizion may change or end a promotion or rewards feature prospectively, but will not misrepresent an offer or remove an earned benefit in a way prohibited by applicable law.

Beauty Without Boundaries membership

The membership costs $19.99 per year and activates only after payment is confirmed. If annual renewal is selected, the membership renews yearly at the disclosed rate until canceled.

Members may downgrade to a Basic account from their account dashboard. Before confirmation, a notice explains that membership benefits end immediately, renewal stops, and the unused portion of the current paid annual term is calculated by day for a prorated refund to the original Square payment method. After downgrading, the account cannot purchase membership again for one year from the recorded downgrade date. Payment-provider and financial-institution processing times may apply.

• The 10% member discount applies only to eligible merchandise and cannot be combined with excluded offers.
• Free ticketed-event access covers the active member and one guest when a Beauty Vizion event specifically identifies the benefit.
• Birthday gifts are randomly selected, limited to one per active membership year, subject to availability and must be claimed during the member’s birthday month.
• Community chat is limited to active members. All members enter the same shared room using a required alias and may add up to five friends for direct messages. Harassment, hate, threats, spam, impersonation and unlawful content are prohibited. Profanity is replaced with asterisks. Ordinary room and direct-message history is deleted after six hours. An attempted use of profanity creates an admin-only moderation transcript covering the three hours before detection and the six hours after detection. Completed moderation transcripts remain available to the admin until manually deleted. Phone numbers, home addresses and links are blocked. An email address may be posted only after the sender accepts the displayed privacy-risk notice for that message.
• Benefits may be suspended for refunded membership payments, chargebacks, account suspension or material violations of membership or community rules.

PRIVACY

How information is used

Beauty Vizion collects information customers and business applicants provide, including names, email addresses, phone numbers, delivery and billing details, account credentials, order information, supplier applications and support messages. Payment-card information is processed by Square and is not intended to be stored directly by Beauty Vizion.

Information is used to provide accounts, fulfill orders, process returns, maintain loyalty points, prevent fraud, respond to requests, review supplier applications, improve the site and send marketing communications when permitted.

Information may be shared with service providers that help operate the business, including payment processors, hosting providers, analytics services, shipping carriers, communications providers and professional advisers. Beauty Vizion does not sell personal information for money.

We use reasonable administrative and technical safeguards, but no online system can guarantee absolute security. Information is retained only as reasonably needed for operations, legal obligations, fraud prevention and dispute resolution.

You may request access, correction or deletion of eligible personal information by contacting support@beautyvizion.com. We may verify your identity before completing a request. Some information must be retained for transactions, security or legal compliance.

Products may be appropriate for varied ages, but the site is not directed to children under 13. Purchases and accounts must be created by an adult or with the involvement and permission of a parent or legal guardian as applicable.

TERMS OF USE

Using Beauty Vizion

By accessing the site or placing an order, you agree to these terms and the policies on this page. If you do not agree, do not use the site.

Accounts and orders

Provide accurate information, protect your password and notify us of suspected unauthorized use. Beauty Vizion may refuse, limit or cancel orders for lawful reasons including fraud prevention, inventory limits, pricing mistakes and policy violations. An order confirmation acknowledges receipt and does not guarantee acceptance until fulfillment begins.

Products, prices and content

We make reasonable efforts to describe products and display colors accurately, but screens and supplier information may vary. Prices, availability and promotions may change before an order is accepted. Obvious typographical or pricing errors may be corrected.

Acceptable use

Do not misuse the site, attempt unauthorized access, interfere with security, submit false information, copy protected content for commercial use or use the site for unlawful activity.

Intellectual property

Beauty Vizion branding, site design, copy and original content are protected by applicable intellectual-property laws. Third-party product names and marks belong to their respective owners.

Disclaimers and responsibility

Products and site content are provided subject to applicable warranties and consumer rights. Beauty and skincare information is general and is not medical advice. Review ingredients and instructions and consult a qualified professional when appropriate. Nothing in these terms excludes liability or remedies that cannot legally be excluded.

Governing law and changes

These terms are governed by applicable United States and Washington law, without limiting consumer protections that apply where you live. We may update these policies prospectively by posting a revised effective date. The version in effect when an order is placed generally applies to that order.